My instance won't wake up

[DaveB_74]

My PDI dev182510 will not wake from hibernation.

[Dr Atul - LNG]

Hi @DaveB_74 

Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[AndersBGS · Accepted solution]

Hi @DaveB_74 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should automatically come online again after some time
2. If you get tired of waiting, release you instance and request a fresh installation. Notice, all development work that hasn't been backed up will be lost for good.

[DaveB_74]

It took 2 days, but it finally woke up.