My instance wont wake up

[Churchie]

My Instance is stuck in with the message 'The instance is offline. Please check again in a few minutes.'. Cant wake up and wont refresh. Any help?

[Mohith Devatte]

Hello. @Churchie ,

unfortunately there is no resolution for this issue right now as many people are facing the issue.

Please try your luck by mailing to nowlearning@servicenow.com which raises a case .Service now support team will get in touch with you

please mark my answer correct if it helps you

[Churchie · Accepted solution]

Here is how i got into mine @Mohith Devatte 

I went to my profile and clicked 'Refresh Instance'. There is about 5-10 seconds where the link to open my instance which is labeled 'Start Building' is active to click on and when I click on it, it actually opened my instance. 
Interestingly enough, the 'Start Building' button does go back to grey and inactive and I get the messages:
Instance is Hibernating, please use the 'wake up' action in the action menu to wake it up
The instance didn't wake up. Report, or check again in a few minutes.

But i already have my instance open so, i think this is a message between the host for my PDI and ServiceNow not being in sync. It is being reported hibernating when it isn't?

Hope this works for everyone else having this issue.