Need help to kill transaction

[Venkat76]

My Virtual agent got stuck due to a transaction. I am not able to use the PDI due to this issue. I tried to kill the transaction via frontend. But it didn't work.

Need help to kill process via backend

Please note that I had already raised this issue via Give Feedback and have been redirected to use this community

PDI: https://dev50285.service-now.com/

Active Transaction that needs to be killed:

User: 6816f79cc0a8016401c5a33be04be441

URL : Background transaction - va qmessage

Session ID : 78B974C407C2411032A4F2508C1ED040

[Venkat76 · Accepted solution]

This issue has been fixed. Transaction was killed after 24 hours of wait