My Virtual agent got stuck due to a transaction. I am not able to use the PDI due to this issue. I tried to kill the transaction via frontend. But it didn't work.
Need help to kill process via backend
Please note that I had already raised this issue via Give Feedback and have been redirected to use this community
PDI: https://dev50285.service-now.com/
Active Transaction that needs to be killed:
User: 6816f79cc0a8016401c5a33be04be441
URL : Background transaction - va qmessage
Session ID : 78B974C407C2411032A4F2508C1ED040
