Not allowing to change password

[Community Alums]

I cannot change my admin password, following error is displayed each time with new prq#

Change Password Error

Error updating password

Reset request number PRQ0001007

[Kamini Kansal]

Hi Chakksvj,

Can you please use below steps to reset your admin user password:

>>logging into the developer portal, navigate to 'Manage', then 'Instance' and under 'Actions' select 'Reset admin password'. After you login to your instance then please follow the below steps: (Note:- please make sure that the view is "default" )

1. Navigate to the user table via left hand navigator

2. Search for the 'System Administrator' user record, open the record.

3. Update the 'Password' field on this record directly and save. (do not click the Change password link.) 

Please let us know should you encounter any additional issues while working within your instance.

Regards,

Kamini Kansal

[Mark Weber2]

Thanks for your reply. I am aware of the process you documented. What I am wondering, are admins prevented from using the change password UI action? It works for non-admins, but not for admins.

[Krishnadeep Puc]

Hi Mark ,

there is a new feature where only admins with scoped roles can only change the password.But change password runs in system context and it doesnt have scoped role.So we are getting this error and this hapens to any user who has scoped roles.

Since the normal user doesnt have scoped role, chnage password works.

Temporary work around is, an admin can go to the his user page and update his password.

Thanks

Krishna

[t_warren]

Hi Chalksvj, 

Did you find a solution to this issue?  I am having the same issue with admin accounts only. 

Thanks,

[Kamini Kansal]

@t.warren 

Can you please use below steps to reset your admin user password:

>>logging into the developer portal, navigate to 'Manage', then 'Instance' and under 'Actions' select 'Reset admin password'. After you login to your instance then please follow the below steps: (Note:- please make sure that the view is "default" )

1. Navigate to the user table via left hand navigator

2. Search for the 'System Administrator' user record, open the record.

3. Update the 'Password' field on this record directly and save. (do not click the Change password link.) 

Please let us know should you encounter any additional issues while working within your instance.

Regards,

Kamini Kansal