Personal Developer Instance (dev293157) Stuck in "Waking Instance" for More Than 48 Hours (504 Gatew

[LogendranM]

Hi ServiceNow Team,

I am experiencing an issue with my Personal Developer Instance (PDI).

Instance Name: dev293157

My instance has been stuck in the "Waking Instance" state for more than 48 hours.

Issue Details:

The Developer Portal displays the message:
"Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now."
The instance status remains "Waking Instance" and never completes startup.
Opening my instance returns a 504 Gateway Timeout error.
I have waited more than two days and retried multiple times, but the issue persists.
Releasing and waking the instance again did not resolve the issue.
This instance contains my ongoing development work, so I would like to keep the existing instance rather than create a new one.

Could someone please check the backend status of my PDI and help recover or repair the instance?

Thank you.

[AndersBGS]

Hi @LogendranM 

As you might know, there is no support available for PDIs from ServiceNow, hence you have 2 options: wait or release your instance and request a fresh installation.