PDI offline

[AlexandraJ]

My PDI status was offline, then refreshing and now developer site is not starting any more. I can access all other ServiceNow pages but not my PDI. I even cannot access the page to manage my PDI. I am in the middle of a presentation. What can I do?

[Dr Atul G- LNG]

Hi @AlexandraJ 

I've been using my PDI without any issues since this morning, but I've noticed several community posts reporting that PDIs are currently offline or unavailable.

A few things to keep in mind:

PDIs do not come with official support, so there is no escalation path available.

If possible, it may be best to wait a little longer and monitor the situation.

You can release your current instance and request a new one, but this will result in the loss of any data stored in the existing PDI. To avoid losing important work in the future, make sure to regularly back up your update sets and other relevant data.

[AlexandraJ]

Thanks, Atul. Still offline. One of my colleagues has the same problem, another colleague has its PDI online. So it's strange indeed.

[Dr Atul G- LNG]

Don't worry, mate. This has happened to many users, and several people have reported the same issue since this morning. Please be patient; hopefully, your PDI will be back online soon. @AlexandraJ 

[Dr Atul G- LNG]

It looks like this is a known issue. 

Could you try logging in using a mobile device and check whether it works? If it still doesn't work, we may need to wait for some time.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.