Prometheus Event api returns 400 bad request "Requested URI does not represent any resource"

[pschwippert]

Dear SNOW community,

I have been trying to use the Event Management module to push Prometheus alerts into ServiceNow. I found this article explaining the integration process: https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/event-management/conce...

However when I put the api url into postman, using basic auth with a customer user I made acting as a service account (making sure it had the roles specified). I just get a 400 Bad Request with the following body:

{
    "error": {
        "message": "Requested URI does not represent any resource",
        "detail": null
    },
    "status": "failure"
}

The URL used is as follows: https://devXXXXX.service-now.com/api/sn_em_connector/em/inbound_event?source=prometheus

Could anyone help me out and point me into the right direction?

Regards,

Pim Schwippert

[Anil Lande · Accepted solution]

Hi,

Please check below documentation.

https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/event-management/task/...

I hope you have installed required plugins.

Thanks,

Anil Lande

[pschwippert]

It turns out I did not have all the required plugins installed. I was not aware I needed additional plugins beyond the "Event Management" module I installed. I also needed "Event Management Service Mappings Core" and "Event Management Connectors"

[Eric Smith]

Great to hear you've found where the issue came from. Just for reference, i'd propose taking a look at a tool (zigiops) that can help you with any future integration between the two. We did use if for alerts transfer and still works great.