The instance shows blank screen

jpavanaryan · ‎04-07-2016

Hello team,

My instance ServiceNow shows blank screen when I load it. Kindly help.

Thanks

jpavanaryan · ‎04-07-2016

Hello Pradeep,

Thanks for your help. I imported UI scripts WSDL into SOAP UI and marked all of these scripts as non global. Now I am able to access the instance. Anyway Thank you for the service. I request you to close the ticket if any created.

Thanks

View solution in original post

Pradeep Sharma · ‎04-07-2016

Hi Jp,

I am able to get to the login page of your instance. Hit the below URL in different browser once and check pls.

https://dev20352.service-now.com/login.do

jpavanaryan · ‎04-07-2016

Well. I am able to login, but it shows blank screen after logging in. It seems I marked some UI scripts as global. Can you please make Global attribute to false for them?

Pradeep Sharma · ‎04-07-2016

Please stand by.

Pradeep Sharma · ‎04-07-2016

Hi,

I have marked UI script to active false but still I am not able to login. There are two options

You can reset your instance if you have backup of your work(Update sets).
If option 1 doesn't work for you then I have to escalate this issue to my team

Please let me know.