Unable to open Flow Designer from my PDI

[Smit Verma]

When I click on Flow Designer in my Service Now window, a new window pops up but Flow Designer never loads. I just see a white screen.

Has anyone else faced this issue?

[Allen Andreas]

Hi,

• Can you give more information such as if you've used flow designer on this instance before?
• Did it just randomly start happening? Is it trying to load a flow or just the list view?
• Can you check your console log?
• Have you tried to clear instance cache by typing: cache.do and pressing enter in left-hand search?
• Can you logout/login, etc.
• Any other troubleshooting things you've done like that?

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Hitoshi Ozawa]

Hi,

I haven't faced that issue nor seen other questions stating that issue.

Maybe it's a web browser issue. Using recent version of Chrome or Firefox would help.

Following page lists web browser supported by ServiceNow.

https://docs.servicenow.com/en-US/bundle/sandiego-release-notes/page/administer/navigation-and-ui/re...