AI Search in Service Operation Workspace

Nidhin Mohan · ‎07-19-2023

Hi All,

Good Day.

Need help in understanding AI capabilities to explore plugin and API requirements, and enhance the existing Agent Assist feature to leverage AI-driven functionalities.

It will be really helpful if anyone can assist with this query.

Thanks in advance.

BR,

Nidhin Mohan

Prinssi · ‎05-31-2024

As of the Washington D.C. release, Agent Assist is not capable of using AI Search.

Please upvote the following idea in the Idea Portal to get ServiceNow to add this feature:
Allow Agent Assist to use AI Search instead of contextual search - Idea Portal (servicenow.com)

View solution in original post

Siddhesh Gawade · ‎08-02-2023

Hello @Nidhin Mohan ,

I also wanted to configure AI search in service operation workspace, did you got any solution?

Please let me know if you have any!!!

Nidhin Mohan · ‎08-07-2023

Hi @Siddhesh Gawade - Good Day. I am yet to get a solution for this!

VL10 · ‎08-03-2023

I think there are some apps in the app store that might help but I have not researched these yet, just aware of their existence. Perhaps someone can post their experience with these.

AI Search for Next Experience

AI Search for Customer Portals

Advanced AI Search Management Tools

Generative AI controller

Gerard Dwan · ‎08-15-2023

Hi all,

The ServiceNow team is looking into adding AI Search to the Agent Assist interface. AI Search is a configuration available in the global search box for the workspace scope, but not currently in the Agent Assist interface. Can you add an idea (if there isn't one already) to the idea portal.