AI search is not working on ESC portal post upgrade to Washington from Utah version

Ankita40
Tera Contributor

‎06-04-2024 08:40 AM

Hello,

 

We are facing an issue with the AI search on the ESC portal. Post the upgrade to Washington from Utah version the search has stopped working. No customization is done to the search widget , sources etc. OOB AI search was being used before the upgrade.  Below is the investigation which we have done already.

 

1. AI search status is  'AI Search is ready'.

2. Enable AI Search checkbox is checked on the portal record.

3. Search application used = ESC Portal Default Search Application.

4. Search result configuration used = ESC Portal Search.

5. Checked the system properties - no issues identified.

6. In the system log we see the below error.

Ankita40_0-1717515608651.png

 

Can someone please help us with this issue.

 

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3 REPLIES 3

KatieC
Giga Contributor

‎08-23-2024 07:15 AM

Hi -- did you happen to find a solution for this?  We encountered the same thing and have gotten no help from SN support yet. 

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KatieC
Giga Contributor

‎08-23-2024 07:16 AM

Hi -- Same issue for us.  Did you happen to find a resolution? 

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Lynda1
Kilo Sage
In response to KatieC

‎08-23-2024 09:37 AM

Not sure which patch you have installed but there are fixes for AI search in Washington DC Patch 5

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