AI Search on Service Portal

brianlan25 · 7 hours ago

We have AI Search enabled on the service portal (non-otto). Is there a table where what user types into the search is logged?

AndersBGS · 7 hours ago

Hi @brianlan25

Have you looked at this: https://store.servicenow.com/store/app/486aab261b246a50a85b16db234bcbba

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

brianlan25 · 5 hours ago

I just installed this in dev and when I click on the insights button I get a message that no KPIs available.

Do I need to install something else or do I just need to wait until a job runs? I have performance analytics.

Tanushree Maiti · an hour ago

Hi @brianlan25

Explore table sys_search_event . It displays the actual search query used, user, click rank etc.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti