AI Search Synonym not recognized

[Kristin J]

Hello!

My understanding of synonyms is that they are bi-directional, so regardless of which term is searched, the results should be the same. Is that the correct understanding?  

I have added a synonym to an AI search dictionary:

• Term: pcard
• Payload: ["p-card"]

The dictionary is published, the search profile is published. But my search results differ.

• When I search pcard, I get 24 results with 2 genius suggestions. 
  • Some of the results include p-card, but this happened before I created the synonym
• When I search p-card, I get 29 results with no genius suggestions

Should I not get the same results having identified those words as equivalent? Any insight is appreciated. Thank you! 🙂

Kristin

[Paul Curwen · Accepted solution]

My understanding is the same as yours, they are equivalents. The fact you you have correctly re-published both your Dictionary and your Profile and this still doesn't work seems to point at a potential issue. 

Have you tried using the Search Preview tool , installed with the Advanced AI Search Management Tools? That will help give you an insight on the results, just wondering it Typo Handling is coming into play?

Interested to see solution on this one.

[Kristin J]

Hi Paul,

Thank you so much for the suggestion of that tool. I hadn't yet installed them and it allowed me to test the different profiles. I was able to see that the profile I had attached the dictionary to WAS working, and so I realised that I didn't attach the dictionary to the search profile that is actually being used on the portal.

Embarrassing but it's working now that the correect profile is updated. Thank you very much for the tip on the tool...that is going to be helpful in the future as well I'm sure!

[Brian Bakker]

@Kristin J 

Gerard's article on AI Search Synonyms has some good tips. p-card is not really a dictionary term, and I am not sure what a p-card is, so maybe expanding this term as an additional entry in the payload may help.

[Kristin J]

Hi thanks for the reply. I wondered about this too...having two "fake" words. I wondered if it was kind of like in NLU when you need a real word involved so it can actually figure out context. I added a phrase "purchase card" and then it still didn't work. But it turns out, rather embarrassingly, that my portal used a different search profile than I thought it did, and I had attached the dictionary to the wrong one. 😣

Works now! 😂