Intelligence & ML forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Content Writing Best Practices for AI Search

Has anyone written any best practices for their content writing teams to help optimize AI Search? I have found these two great articles from ServiceNow but I was wondering if anyone has learned anything since their implementation and written bespoke ...

Lori Penor by Mega Expert
  • 3199 Views
  • 5 replies
  • 1 helpfuls

Resolved! Predictive Intelligence Roles

Hello, I configured Predictive Intelligence and trained Clustering model.I would like to know what is the minimum role I can set to one of users in order to analyse the cluster I obtained by ML? Best regards, Nenad

Resolved! AI search results are only few for ITIL user

Hi,  In our instance, an ITIL user gets only a few AI search results where as admin gets 10 results as per limit. As per the role the user has access to all the incidents.  After clicking on the incident tab in search, the ITIL user can click on re-r...

Resolved! Faceted filter translation on Snow portal

Hi everyone,Can someone guide me on how can I translate the KB Category in the AI Search filter results?I have tried all the localization tables like sys_translated_text, sys_translated, or ys_ui_message, but it still doesn't work.   

hinh1.png

Knowledge blocks in AI Search

Is there a way to have the knowledge article show up as a result if your search matches what is in the body of the knowledge block? Not as it's own result but the article itself.

LM123 by Tera Contributor
  • 1592 Views
  • 6 replies
  • 4 helpfuls
Top Helpful Authors