Hi All , We are facing an issue in duplicate fields update in work notes of customer service module .This is happening due to a task intelligence protected business rule - Categorization Predictions -On Change. This business rule got installed along ...
I need to integrate external content search into the search results on the Employee Center. The external system provides a REST API for searching resources by the search term. Previousely with Zing search, it could be done quite easily with the Zing ...
We have been using AI Search for a few years now but we see that the presentation of the search results could be improved.AI Search finds the correct information and shows the correct knowledge article or catalog item title,but it shows the knowledge...
Hi all,We are currently working towards implementing NOW Assist resolution generation for incidents. We have noticed that the notes often include the full name (first and second name) of individuals that worked on the ticket. We don't share full na...
We have a instance licensed with now assist service. We have installed multiple skillset and it was working fine. unfortunately it isnt working anymore. Not with one skillset, all now assist skillset isnt working, applies to AI agents and now assist ...
Hi,I'm just starting out with Predictive Intelligence and in particular, using it to predict major incidents. Is anybody using it for this currently and what's your experience with it? Matt
Hi team,currently i want to add this new filter on search source for incident table, but i already have an error message when i add this new condition to my filter 'Location.Bussinee Group is Store' did some one know how to fix that? Thanks in advanc...
Hi,I have an issue in IA search, when i try to search for example adobeacrobat (without space) i didn't get any result, but when i search adobe acrobat with space i have result, did some one know how to fix that. Thank in advance
Hi Everyone, As we have Genius results on AI search for Portals, Similarly Can we have Genius results on Agent Assist search for Workspace experience to provide AI-powered suggestions that appear during agent interactions to help them quickly find re...
While training a classification solution using task intelligence we are getting an error NSE0029:Failed executing all the model in the multiple model pipeline. The same is working ok on lower instances with the data replicated. Could you please help....
Hello ServiceNow Community!I hope this message finds you all well. My name is Kimaya Kapoor, and I'm excited to join this vibrant community of ServiceNow enthusiasts, developers, and professionals!As someone who is passionate about exploring innovati...
Hi Community, I want to learn Predictive Intelligence . Please guide from where i learn . Thanks in advance !
Dear community, I am trying to investigate if it's possible to use the Search Preview UI tool without the ais_admin role. We have some knowledge managers that could largely benefit from this tool but they should not have access to any other admin con...
Hi all,I would like to set a threshold for Recommendations populated on service operation workspace, based on my trained task intelligence solution. The threshold should be defined to recommend assignment groups with predicted confidence greater than...
