It seems that we're not seeing what users are clicking on within AI Search. I've included a couple screenshots of examples. In both examples the first result was clicked.
In this first example I searched and clicked on the first result which was a knowledge article. It captured the click rank for the item, however it did not capture what they clicked on in the Search Results Clicked.
In this second example, I searched my own name, and my profile was the first result in the list, and I clicked on it, however it did not capture the Click Rank nor the Search Result Clicked.
At the time of setting this up Users and Locations weren't included so we added those to our search profiles/index, so was thinking that maybe there was a step missed in setting those up to ensure they're being tracked. However we're not seeing it for things like Knowledge or Catalog which were include with the initial setup.
It feels like we may be missing something simple here, but I wasn't able to find anything easily to address this in Docs, so hoping folks here can shed some light.
Thanks.
