Auto Assign the Assignment group using Short description in predictive intelligence

Pavan_Snow_1
Kilo Guru

‎02-23-2023 08:32 PM

Hello everyone,

I have a requirement to auto assign the assignment group of incident table, using short description in predictive intelligence.

Help me with the steps or business rule / client script script that will trigger.

   Thanks in Advance!

 

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Brian Bakker
ServiceNow Employee
ServiceNow Employee
In response to Pavan_Snow_1

‎02-28-2023 08:34 AM

Hello Pavan,

 

Unfortunately, we still do not support ML on a PDI, so you cannot train Predictive Intelligence solutions or make predictions on them. Please use a Sub-Production or Demo instance for your ML PoC.

 

Regards,

Brian