Using Custom ML Model with Service Now Predictive Intelligence

[sudhanshu_]

I have a custom classification Model and would like to integrate it with ServiceNow's Predictive Intelligence.

I have been reading the documentation , but could only find usage of some ML API and classes, but no where I could see if there is a way to integrate it with custom ML model. Class ClassificationSolution can be used to implement the in-built models, but I am not able to proceed on how to create our own custom model in Predictive Intelligence.

Is it achievable or is there any other way to integrate the custom ML model using Flow Designer?

ServiceNow Version - San Diego

[Lener Pacania1 · Accepted solution]

Sudhanshu, if your external ML model has Rest APIs then you can call your ML Model via a Rest Action in Flow Designer.  You would then either take the output of your external ML model as input into a Predictive Intelligence model or vice versa via the Flow Designer Predictive Intelligence action (see below).  I've not personally done this yet, however this is how our ServiceNow IT team calls external ML models. HTH -Lener

[sudhanshu_]

Thanks. This solution worked.