Hello All,
I have got a requirement as below:
As the problem management process owner, I want to ensure that we minimise duplicate problem investigations and consequently improve the efficiency and effectiveness of our problem management capabilities. The known error database must be cross-referenced with the known error database (KEDB), using AI NLP and pattern matching. The check should occur during logging, classifying and prioritising a problem, and before starting the RCA investigation. Ideally it can also be repeated during the ongoing RCA with the discovery of new information.
@Ankur Bawiskar , @SANDEEP DUTTA , @Amit Gujarathi
