AI Search is in requested state for more than a month

Sharmili
Tera Contributor

‎12-20-2023 10:25 PM

I tried to enable the AI Search in my PDI around a month before, but the status is still showing as 'Requested'. Can anyone provide the next steps for this issue?

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Maik Skoddow
Tera Patron
Tera Patron

‎12-20-2023 10:34 PM

Hi @Sharmili 

unfortunately I don't see any chance. I've been waiting now for 2 years in vain.

Maik 

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Lynda1
Kilo Sage

‎12-21-2023 08:52 AM

My understanding is that anything AI related is not available on a PDI.

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Naval Singh
Tera Contributor

‎12-21-2023 09:34 AM

If you are a ServiceNow customer or a prospect, you can request the account executive to issue you an evaluation instance.

if you’re not, then you can enrol in the now learning courses for AI that allow you lab instances that have the AI components enabled. Cheers.

 

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Appli
Mega Sage
Mega Sage

‎12-21-2023 01:51 PM

Hi, AI Search could not be, as of now, activated in PDI. I also experienced same challenge when tried to activate AI Search in non-Prod instance, ServiceNow support assisted me with activation after I raised a ticket to them. 

Hope it helps
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