Can we run predictive intelligence on only workspaces ?

[Liyakhat]

we have different set of agents working on workspaces and native view , can we implement predictive intelligence on only workspace view created incidents and not on other views like native

[Lener Pacania1]

Where else would you like to run it?  Predictive Intelligence can be called on the configurable work spaces and anywhere that you can run java script.  For example you can call PI models from UI action on a classic incident form or put it in a business rule.

[Liyakhat]

@Lener Pacania1 

Thanks for reply 

Can you read my question again please

i asked only on workspace and not anywhere else example native view

[Liyakhat]

@Lener Pacania1 

Can you please read my question again ,i am not looking whether it will work on workspace

i want it to be working on only workspaces not on native view

[Lener Pacania1]

Hi Liyakhat, if you just want Predictive Intelligence to work only on workspaces - such as Service Operator Workspace or HR Agent Workspace then you would use the Recommendation Framework.  This would enable to out of the box predictive intelligence models to show the prediction on the workspace.   HTH-Lener

My point with the native view, the only way you can call predictive intelligence on the native view/classic incident form is via business rules/UI actions/Macros/flow.