Knowledge articles not redirecting to kb_article page

[Klug]

I have a problem regarding AI Search, when I click on a KB through Suggested Search or Suggestion, I am directed to the link "esc?id=form&table=kb_knowledge&sys_id=undefined."

How can I fix this?

I've seen this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1208300

I used this one too: https://www.servicenow.com/community/ai-intelligence-articles/changing-the-ai-search-navigation-on-e...

and I've also seen this post: https://www.servicenow.com/community/developer-forum/knowledge-article-results-from-ai-search-return...

but none of them solved the problem.

[Sandeep Rajput]

@Klug It seems that the sys_id parameter in link "esc?id=form&table=kb_knowledge&sys_id=undefined." is not set correctly hence you are navigated to a record not found page. Check your script/configuration using which the link is generated where the value of sys_id parameter is set.

[Klug]

Hi @Sandeep Rajput , I was looking for and doing exactly what the links above said, but I didn't find this script, any idea of Where is this script that generates the URL??

[jiral]

You might want to check https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1557015