Document Intelligence do not populate target table mapped fields

[Hiago Sales]

Hi everyone. I'm new to this world of Automation Engine and I'm trying to put on practice the Document Intelligence Tool.

I followed the guide presented on this video

Everything was configured as showed on the video, including a related table (with key groups).

My problem is that when I insert a record, all the process looks executing fine (including the processing of document and extraction of data). But, after the Document Task is marked as done, the data extracted is not being set in the target table. The fields keep on blank. The Flows are completed successfully, with the correct reference records.

Could you please help me on this case?

Thank you.

[Brian Bakker]

Hello @Hiago Sales,

Can you confirm that you have Field Group mapping records in table [di_key_group] to map the DocIntel Task Definition to a target table/field, and then for each target field, you need a [di_key] record that is linked to the [di_key_group] record.

Best regards,

Brian

Best regards,

Brian

[Hiago Sales]

Hello Brian. Thanks for the reply.

I confirm all the fields are correctly mapped to the expected tables.

I'm attaching below some images of how my entire process are configured, to help on troubleshooting.

1. Task Definition - Fields and table

1. Task Definition - Fields and table

2. Task Definition - Field groups2. Task Definition - Field groups

3. Task Definition - Integrations3. Task Definition - Integrations

4. Document Task4. Document Task

5. Flow - Task Processing5. Flow - Task Processing

6. Flow - Extract Values6. Flow - Extract Values

[Loic1 · Accepted solution]

Hello  @Hiago Sales,

It seems that your Flows are running fine and Document Intelligence is configured correctly.

It would be good to double-check that the table you are trying to write to has the correct permissions and that the Flows run as a System User.

That being, I also want to mention that Document Intelligence only supports French and English as specified here: https://docs.servicenow.com/bundle/utah-intelligent-experiences/page/administer/document-intelligenc...

[Hiago Sales]

Hi @Loic1. Thanks for the note.

The language was the root cause of my issue. Interesting that only changing the label of my target fields was sufficient to them be populated. I haven't even needed to change the name of my keys, on the Task Definition.

It's now working as expected. Thank you!!

Payment Record and Related List populated by DocIntel