predict intelligent stop working after being train

[Cherly]

Predict intelligent is prediction but not assigning ticket after being trained. I am not sure what to check and change 

[Rahul Priyadars]

I am Unable to Understand so please post some detailing around the issue?

I assume you have CLASSIFICATION Solution in Place and Training is done. Output Field is ASSIGNMENT GROUP.

Check the Model Output first from the Solution Itself As Below

Regards

RP

[Cherly]

I check and test like indicated. that seem fine. where do i change the confident level accepted to reassigned incident maybe that the issue. 

[Brian Bakker · Accepted solution]

@Cherly 

All Classification predictions should be recorded in the [ml_predictor_results] table, and you can check the Incident record it made the prediction on, and if it "Skipped" the record ='true', then the prediction score is lower than the threshold (Default Confidence) for that Assignment Group. To tune the Classification solution, please review Tuning Predictive Intelligence Models (part 2)

[Cherly]

I think i figure the issue. i believe the upgrade to Vancouver  when train change the capability to Workflow Classification  instead of classification.