Help using Multi-Content Q&A Genius Results in a catalog item widget on the service portal

[Kristin J]

Hello! We have configured Multi-Content Q&A Genius Results for the portal search function...it's going well. However we also wanted to add a widget to a few of our general inquiry catalog items, for those who go there before searching.

There is an "AI Assist Search" widget that we put onto the catalog item, but it uses a different search profile/sources/genius results config than the portal search does, and we'd like the suggested results to be the same as they are if the user had searched using the portal search (well, as similar as GenAI results can be).

Is there a simple way to change this widget to reference the "Service Portal Default Search Profile" instead of the "[AI Search Assist] - KB and Catalog" profile, or are we looking at a fully custom widget?

Thank you for any experience you can share,

Kristin

[kaushal_snow]

@Kristin J ,

Yes you can make the AI Assist Search widget pull from the same search profile as your portal main search (the AI Search profile called Service Portal Default Search Profile) by navigating to AI Search > Search Profiles, selecting the profile your portal search uses and noting the associated Search Application and Search Sources, then updating or cloning the AI Assist Search widget (via Service Portal > Widgets) and in the widget instance options specify that same Search Profile or override the parameter that references the profile so it aligns with your portal-search setup (because by default the AI Assist widget uses .......If the widget instance options don’t expose a profile selector you’ll need to clone the widget and modify the server script for the widget to use the desired search profile’s sys_id or name in its ais.search() call........

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[Kristin J]

Thanks for the reply...I've been poking around with this. I think we're going to stick with leaving the widget as is, but add the Multi-source Genius results card to it, so that it looks similar to the search portal results but uses more applicable search sources.

It's been a bit of a battle, haha...We added the genius results ok but for some reason it's using clarifying questions even though it isn't in VA. 😅  We're waiting on the results of a support ticket for that part!