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Help using Multi-Content Q&A Genius Results in a catalog item widget on the service portal

Kristin J
Mega Sage

Hello! We have configured Multi-Content Q&A Genius Results for the portal search function...it's going well. However we also wanted to add a widget to a few of our general inquiry catalog items, for those who go there before searching.

 

There is an "AI Assist Search" widget that we put onto the catalog item, but it uses a different search profile/sources/genius results config than the portal search does, and we'd like the suggested results to be the same as they are if the user had searched using the portal search (well, as similar as GenAI results can be).

Is there a simple way to change this widget to reference the "Service Portal Default Search Profile" instead of the "[AI Search Assist] - KB and Catalog" profile, or are we looking at a fully custom widget?

Thank you for any experience you can share,

Kristin

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