How long does it take for new articles to be searchable in the portal with AI Search enabled? Do we need to set up scheduled reindexing?

[Christy Parrish]

With Zing, articles appear in search results immediately after the article is published. We are not seeing that with AI Search. Is there supposed to be a delay? Is there someplace where we should be scheduling reindexing of the knowledge tables?

[Maik Skoddow]

Hi

basically the same applies also for the AI search and only In some circumstances, a full reindex has to be performed. 

See https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/ai-search/concept/i... for more information.

Maik

[Gerard Dwan · Accepted solution]

Hi Christy,

Incremental reindexing occurs (roughly) every 30 seconds on ServiceNow Indexed Sources. There is no need to schedule something yourself. 

As Maik mentioned, there may be occasion that a full reindex is needed, but it usually has to do with making changes to your index configuration. 

Hope this helps!