How to create model for ITSM task intelligence

[shruthij]

I want to create a new model in the task intelligence setup for ITSM 

how can I create that? 

Is it possible to create a new model or should we work with the existing one?

[Lener Pacania1]

All > Task Intelligence > Setup allows you to create a new classification or similarity model (see below).  Several videos in the community  on how to create Task Intelligence model and the documentation also guides you.