How to default the AI search to Knowledge Base Navigation Tab instead of All
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03-21-2025 12:24 PM - edited 03-21-2025 12:25 PM
When the user searches using AI search, the default search results are set to the All Navigation tab. Is there a way to set the search results to show by default in the Knowledge Base navigation tab instead of ALL?
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03-21-2025 12:57 PM
We like it going to the All tab since there is a chance a catalog item will give the user what they need. If the Knowledge tab was defaulted, the user will not see the catalog item that will give them what they need until they read the article to find the same link to the request.
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03-21-2025 01:00 PM
Thanks for the reply. We are showing related Catalog items in KB articles, and KB articles are prioritized more in our company. Do you know how to default to Knowledge Base instead of All?
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03-21-2025 01:07 PM
When we implemented AI Search that was an ask we received. We were not able to find a way to change the default tab. Explained the benefit of the All tab and they accepted that.
Maybe someone else was successful at this and will respond.
