Hello everyone, I have been working on an AI/ML-based solution for British Telecom for the past few months. Currently, I am facing some confusion regarding ServiceNow's AI/ML-related products. ServiceNow offers a plethora of AI/ML related products, ...
we have different set of agents working on workspaces and native view , can we implement predictive intelligence on only workspace view created incidents and not on other views like native
I have a problem regarding AI Search, when I click on a KB through Suggested Search or Suggestion, I am directed to the link "esc?id=form&table=kb_knowledge&sys_id=undefined."How can I fix this?I've seen this KB: https://support.servicenow.com/kb?id=...
Hi All, Please anyone help me to get Generative AI use cases with documentation. What we can achieve with GEN AI in ServiceNow? Thanks in Advance.
Hi Community, Here i am trying to achieve 1 use case by using GENAI Use case: Here we are loading data from excel and by using transform maps getting it into ServiceNow tablesBy using some calculations those values are showing in portal. So what i ...
If I search for a KBA through VA it will show it to me but only text without any pictures, but if I click on the read more link it has at the bottom of that result I will see all the pictures. Has anyone encountered this issue? Anyone have any ideas ...
Is there an OOB dashboard in the system that shows the % of "predicted correctly" over time?I would like to see a chart of predicted correctly percentage day by day per PI solution.
"what table is leveraged by Generative AI to Summarize the chat interaction?
I have a script step in an action called Directory Info, the action is called Directory ServicesV2, the output of the script step is called departments. I'm trying to use the output of the script step as the input of the bot response output message. ...
Hello Everyone,I have a requirement to auto-populate the assignment group in the incident table using PI (Predictive Intelligence).What are the best practices for implementing Predictive Intelligence (PI)?I have created a classification solution defi...
Hello everyone!I'm currently encountering an issue with Document Intelligence on a demo instance running in Vancouver. I've been working on setting up a use case, defining fields (keys), and creating a document task with attachments. The expectation ...
Does anyone know if it is possible to add page numbers to search results pages that are presented by AI search? The issue that I am having is that if AI search is showing multiple pages then the user has to click on the 'Go to next page' or 'Go to pr...
Anyone aware of which regression algorithms are used to predict the resolve time of an incident ?
Hi @Lener Pacania1 , We already configured the OOB Standard Change Template Candidates clustering solution definitionin our prod instance one month ago now there is enhancement in the clustering solution definition in the fitter condition after modif...
