I want to display the filter (KB category part) on the AI search screen in a tree format.
Hi,I want to display the filter (KB category part) on the AI search screen in a tree format. It's on the search page.What should I do?Thanks.
Forum Posts
Now assist extra packaging
Hi everyone! How does the extra packaging works in HRSD now assit? Thanks!
What is the Update piwb.instance_eligible_auto_train Property scheduled job?
Hello experts,Do you have any idea of the scheduled job "Update piwb.instance_eligible_auto_train Property" since I cannot find any documentations regarding this one?Do you have any link for documentations on what is this job and does it do?All I kno...
can i use NLU model in Portal AI search
Hi team, i am exploring AI search, there i found one option while checking the Genius result module there i have seen one option in dropdown called NLU. i am curious how i can use this NLU in AI search, i am not using virtual agent right now, but i w...
ServiceNow Learning - Content Types
1. What is the difference in Content Type "Learning Path and "On Demand" 2. Which do you need to select in order to complete a Learning Path and certification?
Learning Path or On Demand Course
- How do I know if I need to select both or just one of them to start and complete a learning path? When you select path, there is a list of courses. If you select "On Demand" there are more courses. Do I need to select both for my certification, or ...
AI Search Configuration - searching reference fields
Firstly, got to say that I am fairly impressed with AI Search and the performance. We are using it on one table with a few million rows and the speed in which it brings back results is impressive. I just have a query on fields settings. We have AI se...
AI Search | Default to "All" Navigation Tab
Is there a way to configure the default navigation tab on the AI search results page?In testing AI search, we've noticed that secondary searches performed while viewing an item (catalog item, knowledge article, etc.) cause the search results to defau...
AI search result show only ticket number
Hello I have configured AI search setting to search ticket on my custom table.When I search with some words, relevant ticket is successfully listed on the result but the result shows onlv ticket number.How can I change this behavior to show some fiel...
How is predictive intelligence confidence calculated?
My classification solution is trying to predict assignment group. I'm creating a flow and the sample flow in docs.servicenow.com suggest using a confidence condition. If confidence is above 50% then use the predicted value. My question is how this c...
No PDI availability for GenAI
If we plan to skip Vancouver and go to Washington and do not have sub prod environments upgraded to Washington then it is not possible for us to evaluate Now Assist with AI without buying the product which we cannot use for a while!
Resolved! Now Assist for Search: Extracting information from images included in an article
Hi, if there are articles in the knowledge base that include images embedded in the body of the article and which present textual information, can the search carried out via Now Assist for Ai Search also search and extract the information contained i...
Table creation for fields and group fields
Using Document Intelligence am extracting values. I am saving those details in tables. My ask here is how i will get all the details in table. I need help on table creation for fields and field group.Same has this https://www.servicenow.com/community...
AI Capabilities
What Generative AI capabilities or general AI possibilities are OOB for Employee Service Center portals?
