Hello I have configured AI search setting to search ticket on my custom table.When I search with some words, relevant ticket is successfully listed on the result but the result shows onlv ticket number.How can I change this behavior to show some fiel...
My classification solution is trying to predict assignment group. I'm creating a flow and the sample flow in docs.servicenow.com suggest using a confidence condition. If confidence is above 50% then use the predicted value. My question is how this c...
If we plan to skip Vancouver and go to Washington and do not have sub prod environments upgraded to Washington then it is not possible for us to evaluate Now Assist with AI without buying the product which we cannot use for a while!
Hi, if there are articles in the knowledge base that include images embedded in the body of the article and which present textual information, can the search carried out via Now Assist for Ai Search also search and extract the information contained i...
Using Document Intelligence am extracting values. I am saving those details in tables. My ask here is how i will get all the details in table. I need help on table creation for fields and field group.Same has this https://www.servicenow.com/community...
What Generative AI capabilities or general AI possibilities are OOB for Employee Service Center portals?
How to do Dynamic Translation should be implement in both Platform and portal?
Hello everyone, I have been working on an AI/ML-based solution for British Telecom for the past few months. Currently, I am facing some confusion regarding ServiceNow's AI/ML-related products. ServiceNow offers a plethora of AI/ML related products, ...
we have different set of agents working on workspaces and native view , can we implement predictive intelligence on only workspace view created incidents and not on other views like native
I have a problem regarding AI Search, when I click on a KB through Suggested Search or Suggestion, I am directed to the link "esc?id=form&table=kb_knowledge&sys_id=undefined."How can I fix this?I've seen this KB: https://support.servicenow.com/kb?id=...
Hi All, Please anyone help me to get Generative AI use cases with documentation. What we can achieve with GEN AI in ServiceNow? Thanks in Advance.
If I search for a KBA through VA it will show it to me but only text without any pictures, but if I click on the read more link it has at the bottom of that result I will see all the pictures. Has anyone encountered this issue? Anyone have any ideas ...
Is there an OOB dashboard in the system that shows the % of "predicted correctly" over time?I would like to see a chart of predicted correctly percentage day by day per PI solution.
