Predictive Intelligent Classification
I am trying to use the classification module in Predictive Intelligence to populate assignment group in the incident form, Can I auto populate or predict the field value with out saving the 'Form' ?
Forum Posts
AI Search Not returning Incident results
I recently enabled AI Search and found that we have 1 incident on the open state that has the short description that contains "Mailer" This is not a stop word and i hit index all tables after i made changes yet no results are showing when i query tha...
Which is better to Use Generative AI with Now Assist or Predictive Intelligence?
I have a use case where I'd like to get solutions for new incoming tickets (Through email) using AI. I'd like to train a model based on thousands of incident tickets we already have and then based on the knowledge the system should be able to give me...
Can "Now Assist Q&A Genius Result" generate answer from external sources as it is using RAG?
Hi Team, Can "Now Assist Q&A Genius Result" generate answer from external sources? As this functionality is using RAG architecture , first it does an AI search with user query and as AI search can bring data from external sources can it provide the e...
Resolved! When to Re-index tables in AI Search
We recently adopted AI Search. I am unclear on when| if we need to manually re-index table(s) in the following circumstances? It seems the data isn't being updated in the search results without it.1. Add new custom fields to an indexed table 2. Run a...
How can i call a specific P.I Solution and apply to my current record?
Hello guys, could you help me? I created a classification solution in P.I, however, now I need to call it in a BR to apply it to the incident that is being created. I tried to perform this action with code that is provided in ServiceNow's own documen...
what is the core difference between capabilities and skills with respect to service now Gen AI?
what is the core difference between capabilities and skills with respect to service now Gen AI? any examples
Resolved! Predictive Intelligence - Classification Defination Error
I created a classification definition in PDI release 'Washington DC' in order to set the value of a custom table field. However, after training it is showing "configuration or network error" state and following that it is showing "Training request h...
Similarity solution not working
Hello everyone, I have created a similarity solution and tested it, and it is active. It involves simply showing similar incidents to the agent. I see that the results are optimal in the solution tests, but when I create a new incident, I do not see ...
How to Configure Now Assist Summary Card in Configurable Workspace
Hi all, I want to configure Now Assist summary card in Configurable Workspace likewise shown below in the image as it is configured in Service Operation Workspace (SOW). How can I configure same AI Summary card in custom workspace?
Predictive Intelligence - Lower Number of Predictions than Expected
Hi All,My team has just implemented PI for reassigning assignment group based on short description. The records we're targeting are incidents and requests created from 2 specific much-used catalog items. We've specified a confidence level of 70%. Ove...
What role is required for user to see AI search box in next experience
Hi, We got an issue where an user was not able to see search function in next experience UI. What role is required for a user to be able to use AI search function in next experience UI. We are now in vancouver. Any advise would be helpful Harsha Pap...
PDI predictive intelligence similarity solution
Hello: I am trying to configure and train the Similarity model in my PDI to find similar projects (SPM). I've downloaded/updated the plug-ins and created the minimum number of project records. As you can see from image there are no progress bars. QUE...
Change Genius UI / Action on the search result
My genius AI result page is working as expected, and the People search shows the people card as expected, but I was requested to change the action when you click on the user email or when you click on the user manager, is that possible? What are the ...
Resolved! predict intelligent stop working after being train
Predict intelligent is prediction but not assigning ticket after being trained. I am not sure what to check and change