I'm working on enabling predictive intelligence on some of our incoming incidents reported. However, there are instances where the category may be set already on incident submission. After incident creation/submission the classification solution then...
Hello! My understanding of synonyms is that they are bi-directional, so regardless of which term is searched, the results should be the same. Is that the correct understanding? I have added a synonym to an AI search dictionary:Term: pcardPayload: [...
It seems that we're not seeing what users are clicking on within AI Search. I've included a couple screenshots of examples. In both examples the first result was clicked. In this first example I searched and clicked on the first result which was a kn...
Hi all, We're working on a project now that would extend AI Search to index external systems to pull the content from several sources into SN. I've read the community articles available that talk about how to do it, but wanted to see if there was any...
We have trained the multiple models (Task Intelligence) based on the criteria. However after deployed, the business is asking to stop few models as the predictions are very low.How to rollback/stop a model predicting the values.Ex: We have aModel-A t...
I am trying to complete Document Intelligence Fundamentals.I can't find Document Intelligence in the menu of my PDI's Activate Plug-In menu.My current instance is Vancouver.How do I activate Document Intelligence in my PDI?
Configuration OR Network Error when Submitting Preprocessing Workflow solution training job I am trying to run the below in the background script:new sn_iar_hr.IARHRTrainer().trainPreprocessingWorkflowSolution(); I get the below error:sn_iar_hr (IARH...
I want to know the exact difference between v3 vs V4 index but if the system have already AI SEARCH enable. Will there be any difference with it.
Hi I tried to run Predictions on client side and was successfull following below articlehttps://www.servicenow.com/community/ai-intelligence-articles/in-predictive-intelligence-how-to-get-predicted-data-in-portal/ta-p/2534691But i observed its not po...
Hi,In which table is the phrase "recent searches" displayed in the search window of AI search stored?Thanks.
Hi team, i am exploring AI search, there i found one option while checking the Genius result module there i have seen one option in dropdown called NLU. i am curious how i can use this NLU in AI search, i am not using virtual agent right now, but i w...
1. What is the difference in Content Type "Learning Path and "On Demand" 2. Which do you need to select in order to complete a Learning Path and certification?
- How do I know if I need to select both or just one of them to start and complete a learning path? When you select path, there is a list of courses. If you select "On Demand" there are more courses. Do I need to select both for my certification, or ...
Firstly, got to say that I am fairly impressed with AI Search and the performance. We are using it on one table with a few million rows and the speed in which it brings back results is impressive. I just have a query on fields settings. We have AI se...
Is there a way to configure the default navigation tab on the AI search results page?In testing AI search, we've noticed that secondary searches performed while viewing an item (catalog item, knowledge article, etc.) cause the search results to defau...