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AI search result show only ticket number

Hello I have configured AI search setting to search ticket on my custom table.When I search with some words, relevant ticket is successfully listed on the result but the result shows onlv ticket number.How can I change this behavior to show some fiel...

How is predictive intelligence confidence calculated?

My classification solution is trying to predict assignment group. I'm creating a flow and the sample flow in docs.servicenow.com suggest using a confidence condition. If confidence is above 50% then use the predicted value.  My question is how this c...

AR16 by Tera Expert
  • 1730 Views
  • 3 replies
  • 2 helpfuls

No PDI availability for GenAI

If we plan to skip Vancouver and go to Washington and do not have sub prod environments upgraded to Washington then it is not possible for us to evaluate Now Assist with AI without buying the product which we cannot use for a while!

VL10 by Tera Expert
  • 521 Views
  • 3 replies
  • 0 helpfuls

Table creation for fields and group fields

Using Document Intelligence am extracting values. I am saving those details in tables. My ask here is how i will get all the details in table. I need help on table creation for fields and field group.Same has this https://www.servicenow.com/community...

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jabez22paul by Tera Contributor
  • 418 Views
  • 1 replies
  • 0 helpfuls

Knowledge articles not redirecting to kb_article page

I have a problem regarding AI Search, when I click on a KB through Suggested Search or Suggestion, I am directed to the link "esc?id=form&table=kb_knowledge&sys_id=undefined."How can I fix this?I've seen this KB: https://support.servicenow.com/kb?id=...

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Klug by Tera Contributor
  • 1314 Views
  • 3 replies
  • 0 helpfuls