When i search the request number in the employee center its going to the backend. How can i fix it?

NeethuB
Tera Contributor

When i search the request number in the employee center its going to the backend. How can i fix it?
Same for everthing. If i serach the number. 

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@NeethuB 

it should open the Record in portal itself.

Did somebody customize script include "SPSearchResultActions"?

Suggested search results open in "backend view" instead of "portal view" 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Medi C
Giga Sage

Hi @NeethuB,

It looks like the script include "SPSearchResultActions" is adjusted on your side.

URL: https://YOUR_INSTANCE.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=a375ded977131010e46...

 

Please check the version related list, if there are any changes on the script, review them and if possible, revert it to OOTB.

 

MediC_1-1742294028258.png

 

 


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@NeethuB 

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