How to disable search suggestion in AI Search bar?

[Erika]

Hello Community!

Good day. I'd like to ask if you know how to disable search suggestions showing when you typed in the search bar. The search bar is located in the global header menu in the taxonomy page. 

We wanted to disable it because when you clicked the suggested article, it will be open in the platform view - not in the portal view. 

Thank you very much in advance for your help.

Best regards, 

Erika

[Astik Thombare]

Hi @Erika ,

Please follow below article . it might be helpful 

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/search-admin...

if my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

Thanks,

Astik

[SK Chand Basha]

Hi @Erika Navigate to All->AI Search->Search Sources 

Search with the name Service Portal 

Select Service portal Knowledge base

Give condition which Knowledge base you want to access in search bar

for example you have created ITSM KB give the OR condition Knowledge base is ITSM save the record

Navigate to SP you can test it with ITSM related articles.

Mark this Helpfull and Accept the solution !! If it helps you to understand.