How to disable the Now assist Ai in global search

jananiec22
Tera Contributor

‎04-03-2026 04:44 AM

Is there any skills in now assist or  any properties to disable the now assist AI in global search.
I have attached a screen shot. In that screenshot now assist Ai search is shown I want a normal global search instead of that ai search. Please help

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Tanushree Maiti
Kilo Patron

‎04-03-2026 11:06 PM

Hi @jananiec22 ,

 

This Servicenow documentation is foe enabling the search. It will help you to revert the change to disable it.

 

https://www.servicenow.com/docs/r/washingtondc/platform-administration/ai-search/enable-now-assist-g...

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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luccasbenneth
Giga Contributor

‎04-03-2026 11:45 PM

As of now, there’s no direct property or setting to completely disable Now Assist AI specifically from global search. It’s part of the newer search experience.

You can try disabling Now Assist features from the AI/Now Assist plugins or roles, but it may affect other AI functionalities as well.

Otherwise, the only option is to limit access via roles or wait for an official toggle from ServiceNow.

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