Is it possible to train the Now LLM with data and codebase of any specific application ?

[_Rahul_Kumar_]

Let's consider an application that handles mobile SIM prepaid recharges or postpaid bill payments.

If I intend to provide the application's data and codebase to an LLM model, what additional inputs could be useful? I aim to generate playbooks in YAML or another suitable format for troubleshooting, auto-remediation, or automating certain operations.

Therefore, is it feasible to achieve close to precise playbook generation, complete with appropriate code for executing the necessary operations?

[Maik Skoddow]

You cannot train the Now LLM of ServiceNow. It's done by the ServiceNow engineers, and they let no one in. 

[LinnieNow]

You could use the Generative AI controller

to connect to a 3rd party LLM

However, Now Assist does offer a Playbook Generation Skill FWIW

https://docs.servicenow.com/bundle/washingtondc-intelligent-experiences/page/administer/now-assist-p...