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Issue Auto Resolution Criticality Calculation Algorism

Kohei Tominaga1
Kilo Sage

‎02-06-2025 09:29 PM

Hi,

 

Do you know how issue auto resolution calculate the criticality of ticket from its content?

please share if there is any document which indicate its algorism

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Shruti
Giga Sage

‎02-06-2025 10:04 PM

Hi,

There are NLU models to detect critical/non-critical intents 

For HR cases

Navigate to NLU workbench -> Models -> AI search -> HR Case Criticality Detection V3

 

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