Issue Auto Resolution Criticality Calculation Algorism

[Kohei Tominaga1]

Hi,

Do you know how issue auto resolution calculate the criticality of ticket from its content?

please share if there is any document which indicate its algorism

[Shruti]

Hi,

There are NLU models to detect critical/non-critical intents 

For HR cases

Navigate to NLU workbench -> Models -> AI search -> HR Case Criticality Detection V3