Issue Auto Resolution Criticality Calculation Algorism

Kohei Tominaga1
Tera Expert

Hi,

 

Do you know how issue auto resolution calculate the criticality of ticket from its content?

please share if there is any document which indicate its algorism

1 REPLY 1

Shruti
Mega Sage
Mega Sage

Hi,

There are NLU models to detect critical/non-critical intents 

For HR cases

Navigate to NLU workbench -> Models -> AI search -> HR Case Criticality Detection V3