Issue Auto Resolution Criticality Calculation Algorism
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02-06-2025 09:29 PM
Hi,
Do you know how issue auto resolution calculate the criticality of ticket from its content?
please share if there is any document which indicate its algorism
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02-06-2025 10:04 PM
Hi,
There are NLU models to detect critical/non-critical intents
For HR cases
Navigate to NLU workbench -> Models -> AI search -> HR Case Criticality Detection V3