What documentation is there for the meta field on KB articles using AI Search. I see only generic statements in the documentation and then different opinions about how meta influences the search results.
In some cases people recommend using the underscore to represent phrasing (i.e., computer_browser) as if it were within "", while others say that ServiceNow tokenizes those phrases so if you have multiple phrases (i.e., computer_browser, desktop_browser, laptop_browser) then browser is being boosted (keyword stuffing). Still others are stating that there is no boosting for repeated words in the meta field and that search ignores repeats.
Can anyone out there point us to documentation that fully describes the effects of the meta field on AI Assist search?
Thanks,
Adam
