I would like to improve relevancy based on a users data. Specifically, if a user has a an attribute which matches a Topic related to an article can we boost those results The scenario is a user has a "skill level" defined in a field in sys_user. This...
I have an Integration with third party, which will fetch kb articles from ServiceNow based on a 'search term' sent in the request. Is it possible to use AI search methods to provide the third party with better result set using API script or a script ...
With Zing, articles appear in search results immediately after the article is published. We are not seeing that with AI Search. Is there supposed to be a delay? Is there someplace where we should be scheduling reindexing of the knowledge tables?
Hi all, Can anyone shed some light on how to add hit highlighting to AI Search results? Once we enabled AI Search, we lost all hit highlighting. I've followed the instructions on how to change it here, but it still doesn't appear. The border changes ...
I want to use AI Search to search for knowledge from several instances in the same company. For example, when someone creates a new case, they write a subject, KB appears below from several instances. I have a question; differ in the number of lice...
Hi, Where does the custom fields in the EVAM view config record comes from. I understand those fields are passed/required to the view template but I can figure out where they come from. example: https://{your instance}.service-now.com/nav_to.do?uri...
Hi I am looking to change the display of the summary text to only show the first 250 Characters of the article when using the AI search assist widget on a catalog item. See below. We would also like to include meta in the search index. We have ...
Hi, In our instance, I have requested AI search, followed the guided tour (not created any custom search definitions- all the default search applications and profiles seemed fine) and enabled the AI search for service portal as mentioned here. It is ...
We are enabling AI search on custom created portal and we have created facets for knowledge base, type and category. We are looking to create facets for tags on kb_knowledge table. Can someone please guide me on this. @Gerard Dwan
