Not able to access catalog item form content

[phr]

Hi All,

I have an issue with the catalog item, where some users are able to see it , on clicking "search", they are not able to access the record.

i did check the "available" and "not available" for , it seem to work fine .

Attaching the images for reference.

How can i fix this?

[Bhavya11]

Hi @phr ,

Few things to check

1) Please check whether user has valid roles or not

2) Also check whether those users satisfy the user criteria applied for the content

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751522 

https://www.servicenow.com/community/developer-forum/sc-catalog-item-giving-you-are-not-authorized-o... 

Mark Correct or Helpful if it helps.

Thanks,

BK

[Jordan Vignoni]

I would check to make sure all the applicable roles are in the "Roles" field.