Now assist generated results should be only display active users , currently it's giving both.

[mounikanarr]

I would like to update search on ESC portal to remove inactive profiles so that Now assist generates synthesized and meaningful results.

[Brian Bakker]

@mounikanarr 

I found an internal KB that states this is as expected, but that it will be addressed in a new release. The information is fetched from: https://INSTANCE_NAME.service-now.com/now/knowledge_graph/record/1d9b477dff7b9210121effffffffff50

The user records are sourced using the Knowledge Graph feature, which lacks filtering capabilities out-of-the-box, resulting in inactive users being returned, and confirmed as current expected behavior. However, this behaviour will be addressed soon. We suggest to disable this feature with the system properties that I provided until we have provided the capability to filter records used with Knowledge Graph.

Regards,

Brian

[mounikanarr]

@Brian Bakker 
Yes, the search source has not been linked to ESC default search profile. User query results have been processed through api call.
I'm unable to see the existing knowledge schemas in knowledge graph designer as I was unable to remove the fixed filters. We should only access the organization's active users/employee data in the now assist generated results in ESC portal search. Can you please share the tables to review the configurations further.