NowAssist in AI search

[shan82]

Hello there,

I have NowAssist installed on my instance but still I am not able to enable NowAssist in AI search. Any idea why its acting like this? 

[Community Alums]

Hi @shan82 ,

I assume that you are using PDI, it's not availble for PDIs.

[shan82]

Its not PDI. its my org dev instance.

[Brian Bakker · Accepted solution]

@shan82 

1. Check the Genius Results config exists for Now Assist Q&A, which will be installed by the Now Assist for AIS application -

2. Open the Search Profile and click on the "Genius Results" tab, and click on the "Link Existing" button -

3. Select the"Now Assist Q&A" for the Genius Results Configuration, set the Order, and click on the "Submit" button -

 

4. Now publish the Search Profile, and it will now display the NowAssist answer in the Genius Results on the Search Results page.

I hope this helps.

Note: "Now Assist Multi-turn Q&A" is to be used for Virtual Agent, and not the Service Portal, and therefore you should only use "Now Assist Q&A" for Genius Results on your Service Portals.

Regards,

Brian