Predective intelligence implemation of UI buttons
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09-17-2024 06:22 AM - edited 09-17-2024 08:21 AM
Hi Team,
1.Can anyone help me with the code to creating ui action buttons in incident table to get the similar incident and articles in part of predective intelligence implementation?
2, can we implement the predective intelligence in virtual agent, if yes, help me with the steps?
i have attached the screenshot how the buttons will get populate based on predective intelligence.if we click on those buttons need to populates related incidents or articles depends on button.
Please let me know if you are having any quetions...
Thanks
Hari
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12-15-2024 08:32 AM
Instead of creating custom UI actions on CORE UI, you should try recommended actions on Service operations workspace