The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Predective intelligence implemation of UI buttons

Harish Tamada
Tera Contributor

Hi Team, 

 

1.Can anyone help me with the code to creating ui action buttons in incident table to get the similar incident and articles in part of predective intelligence implementation?

2, can we implement the predective intelligence in virtual agent, if yes, help me with the steps?

 

i have attached the screenshot how the buttons will get populate based on predective intelligence.if we click on those buttons need to populates related incidents or articles depends on button.

Please let me know if you are having any quetions...

HarishTamada_0-1726579299656.png

 

 

Thanks 

Hari

1 REPLY 1

Prithviraj Rath
Tera Contributor

Instead of creating custom UI actions on CORE UI, you should try recommended actions on Service operations workspace