AI Search - How to program multi choice facets
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07-22-2022 01:09 PM
We are adding AI search to our Service Portal. How can we display knowledge sub-categories in the Faceted Search widget? Our search results display primary and secondary knowledge categories. See attached. Is it possible to display the primary and secondary in the Faceted Search widget?
Thank you!
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AI Search
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ai-intelligence-

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08-08-2022 12:10 PM
To create/edit the facets in an AI Search application configuration, refer to the documentation https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/ai-search/task/c...
You will also see the following help when you open a facet:

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08-10-2022 02:11 PM

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10-17-2022 06:18 AM
Hi Pierre,
This isn't currently supported, but is being considered for a future release. Can you submit this idea in the idea portal?
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06-12-2023 01:46 AM
by any chance, is it supported in Utah ?