Genius Result shown but requested record not found when clicked

Kass3m
Tera Expert

Once genius results have been enabled, we can see them show up in the portal. However, the KA article where Genius results shows it from, when you click on it, it says requested record not found. 

Also, the text next to thumbs up and down is missing.

 

How do we enable the article to be searchable and linked

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