Predict PI result as a message

[arpita roy]

Hi Everyone,

I have a requirement where -

When a agent creates a new incident ticket the prediction result should display as a message instead of auto populating the assignment group.

As a agent i want whenever i select a CI in CI field and enter short description and description it should show the prediction result as a message "The predicted assignment group for the CI is XYZ group"

Please let me know how to achieve this requirement. Also this is a valid requirement or not.

Thanks in advance.

[Prinssi]

Hi @arpita roy, can you explain why it is a requirement to suggest an assignment group instead of auto-populating it?

To actually build this, you would need to have some kind of trigger to run the prediction. There are a couple ways you could accomplish this.

You could add something like an onChange client script (probably a couple) that can trigger an AJAX call to return the predicted assignment group and present it in either a field message, or as a form message.

Or, you could create a new UI Action called "Predict Assignment Group" that when clicked it gets the prediction result and returns it in a field message or form message.

[arpita roy]

Hi Prinssi,

Thank you for your response. I want to write a Business Rule where variable will be stored in scratchpad and then want to use the  on load client script to populate the field message. can you help me with that ? currently i have below BR - 

(function executeRule(current, previous /*null when async*/) {

    var solutionName ='XYZ';

    var predictor = new MLPredictor();

    var solution = predictor.findActiveSolution(solutionName);

        if (!solution)

            return;

    predictor.applyPredictionForSolution(current, solution);

    gs.addInfoMessage('Hi');

    var predictionValue = current.solution;

    if(predictionValue) {

        gs.addInfoMessage("The Predicted value is: "+ predictionValue);

    }

})(current, previous);

How to store the predicted value and use it further in CS.

[Prinssi]

Hi @arpita roy,

I assume you are using a Display Business Rule? It looks like you are most of the way there.

The scratchpad is an object. To store something in scratchpad, it is as simple as setting a value in any other object:

g_scratchpad.predictedAssignmentGroup = predictionValue;

From there, you would be able to call the scratchpad value from the CS:

g_form.addInfoMessage("The predicted group is: " + g_scratchpad.predictedAssignmentGroup);

I found a great Community article, and a YouTube video that give similar examples of using scratchpad.