How can we get recent Predictive Intelligence results from Similarity solution definition
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05-12-2025 07:35 AM
Hi,
I have created a similarity solution definition that generates similar incidents for an incident record. Is there any way i can get the latest 5 incidents based on "Created" field. As far as I know there is no field for sorting the results. Please guide on this.
Thanks in advance.
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05-16-2025 03:43 AM
I've encountered the same limitation when working with Similarity solution definitions. While there's no direct sorting on the "Created" field, a workaround is to fetch all similar incidents and filter them using GlideRecord on the client or in a Scripted REST API. It’s not ideal performance-wise but gives flexibility when you need to prioritize the latest data. Curious if others have refined this.
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06-19-2025 04:10 AM
You can view recent Predictive Intelligence results by navigating to the “Predictions” tab within the Similarity solution definition. It shows recent prediction records, including match scores and related incidents or tasks. Just make sure prediction logging is enabled in the solution settings.