predictive intelligent change capability when train

[Cherly]

After the upgrade to Vancouver. when we train the capability change to from classification to Workflow Classification. is there any way to change fix this issue.

[Brian Bakker]

@k_lutz 

Please create a case so that we can investigate the incorrect predictions when you test your solution.

[k_lutz]

Thanks Brian. I submitted a ticket but find that for these types of issue will be sent links to the doc site to review PI materials...so have avoided submitting tickets if it relates to VA, PI or AI or just not try to use those pieces of the platform.

[Brian Bakker]

@k_lutz 

Sad to hear that you avoid submitting tickets for these applications due to the poor support experience. I have taken ownership of the new case that you raised, so hopefully I can provide a better experience.

Regards,

Brian

[k_lutz]

Brian,

I would not exactly say poor support but I think for some of these areas when it' not something that is an outage or degradation...people provide information to the DOC site. In most cases, I think most people like me have spent time looking at the DOC site or reviewing community postings...and are still confused at how something works or why it is not working. So I get it but that is why it doesn't always make sense to write up a ticket if I or members on my team have not figured out an issue.

[Brian Bakker]

I have your ticket now 🙂 - Speak soon.