Let's consider an application that handles mobile SIM prepaid recharges or postpaid bill payments.If I intend to provide the application's data and codebase to an LLM model, what additional inputs could be useful? I aim to generate playbooks in YAML ...
Hello, any recommendations of indicators (measures) to measure the effectiveness and value of ServiceNow Virtual Agent(Bot)?Thanks,
Do we need to create EVAM template to show AI search Genius result in Service Portal? Or it is tied to a genius result by itself?If yes, then how can we configure the AI search genius result EVAM template to show cards like Genius Search result in th...
I am working on implementing Task Intelligence and curious if anyone out there is using it and came across a got ya moment?Just trying to cover all bases since it is hard to test every possible scenario.
Hello everyone!We are currently facing the following problem in our AI Search behavior: the usual stopwords contained in our English stop word dictionary are being filtered out from the compound words: for example "my" would be filtered out from the ...
Hi everyone, I'm experiencing an issue with configuring additional fields in recommended actions for Task Intelligence ITSM. Does anyone know how to resolve this? I referred to the article to configure 2 additional fields called "Symptom Category" an...
Hello community. We have some concerns regarding the anonymization of data collected from the AI Search queries. In the table sys_search_event it is possible to match the userid with a specific query.From Advanced AI Search Management Tools we get a ...
Hello, I've been setting up a new use case for invoice records and at begining it all worked well. But since a couple days for some reason when I try to use a document task to check the learning in "open in document intelligence" it gets stucked in a...
Hi everyone, I'm looking for a table used by GenAI to Summarize a chat interaction within Virtual Agent. I cannot find it in any tool documentation, can anyone help? Thanks in advance!
Hello experts, I am getting my feet wet using Predictive Intelligence. We currently have a set of scripted Inbound Actions that set Category values for our incidents created via email. However, since we enabled Predictive Intelligence, the values are...
Hi Community, We've recently purchased Now Assist for Creator and are testing flow generation but when we try any sample test it fails straight away. Under the what would you like it to do we added:Create an SLA flow that waits for 50% of the SLA to ...
As I am trying to extract the data through the inbound action the machine is able to detect the field value but if I dont review the fields the values does not get populated to the target table and after only reviewing the fields the values are filli...
Hi, is there an easy way to anonymize the user column on the system table 'sys_search_event'?Maybe through a system property?Would it be possible to exclude the user name from being collected in the first place? My customer likes the 'Advanced AI Sea...
Hello ,When I try to train a classification PI model in PDI, the model does not train. ML solution state is 'Configuration OR Network Error'.What can I do to resolve this issue? Thanks in advanced!
Hi everyone, I've been testing the functionality that Propose Now offers for HRSD. However, I'm noticing some discrepancies compared to the tutorials.Specifically, in the tutorials, the functionality summarizes recordings and includes the actions tak...
