How can I integrate ServiceNow chatbot with third-party HRMS websites, excluding Microsoft Teams and Outlook. Is this possible to integrate chatbot there. How to connect API and backend.
What is the use of order field in below record? Even if change order, I still see no difference in order of search results:
Happy Friday, I'm trying to demonstrate PI to a customer base. While I can set it all up and demonstrate from my Personal Dev Instance, any attempts at training a model from their pre-prod are failing training. I'd like to ask something a bit more d...
I am seeking a solution to allow users to submit documents for processing by Document Intelligence. Currently, Document Intelligence is already configured to handle specific documents. However, I would like to streamline the process for users by enab...
Hello everyone,I am new to ServiceNow and Document Intelligence.Working on a use case where I need to extract the Fields from PDFs and use the extracted value in other application.Hence attempting to use DocIntel (to extract the fields) and RPA Studi...
Let's consider an application that handles mobile SIM prepaid recharges or postpaid bill payments.If I intend to provide the application's data and codebase to an LLM model, what additional inputs could be useful? I aim to generate playbooks in YAML ...
Hello, any recommendations of indicators (measures) to measure the effectiveness and value of ServiceNow Virtual Agent(Bot)?Thanks,
Do we need to create EVAM template to show AI search Genius result in Service Portal? Or it is tied to a genius result by itself?If yes, then how can we configure the AI search genius result EVAM template to show cards like Genius Search result in th...
I am working on implementing Task Intelligence and curious if anyone out there is using it and came across a got ya moment?Just trying to cover all bases since it is hard to test every possible scenario.
Hello everyone!We are currently facing the following problem in our AI Search behavior: the usual stopwords contained in our English stop word dictionary are being filtered out from the compound words: for example "my" would be filtered out from the ...
Hi everyone, I'm experiencing an issue with configuring additional fields in recommended actions for Task Intelligence ITSM. Does anyone know how to resolve this? I referred to the article to configure 2 additional fields called "Symptom Category" an...
Hello community. We have some concerns regarding the anonymization of data collected from the AI Search queries. In the table sys_search_event it is possible to match the userid with a specific query.From Advanced AI Search Management Tools we get a ...
Hello, I've been setting up a new use case for invoice records and at begining it all worked well. But since a couple days for some reason when I try to use a document task to check the learning in "open in document intelligence" it gets stucked in a...
Hi everyone, I'm looking for a table used by GenAI to Summarize a chat interaction within Virtual Agent. I cannot find it in any tool documentation, can anyone help? Thanks in advance!
Hello experts, I am getting my feet wet using Predictive Intelligence. We currently have a set of scripted Inbound Actions that set Category values for our incidents created via email. However, since we enabled Predictive Intelligence, the values are...
