Hi everyone, I've been testing the functionality that Propose Now offers for HRSD. However, I'm noticing some discrepancies compared to the tutorials.Specifically, in the tutorials, the functionality summarizes recordings and includes the actions tak...
Hello Community!Good day. I'd like to ask if you know how to disable search suggestions showing when you typed in the search bar. The search bar is located in the global header menu in the taxonomy page. We wanted to disable it because when you click...
Hi everyone, I would like to get a url parameter of the search results page and pass it from the search results page to the resulting url when clicking a search result so that this url parameter can be used for further processing on the appropriate p...
According with next description (https://www.servicenow.com/community/ai-intelligence-articles/under-the-hood-now-assist-in-ai-search/ta-p/2642915), AI search sends the top KB articles to LLM to generate an answer. The question is, the summarizatio...
When trying to install plugin (NOW Assist for ITSM) (sn_itsm_gen_ai) from ServiceNow store, following steps , I receive: ""Sorry, you can't login with this ServiceNow ID - Please make sure that your ServiceNow ID uses the same email address you cur...
Hello Experts, How can we increase the max_token size for openAI 3.5 turbo in Generative AI Controller ?I've found a table : sys_generative_ai_model_config and set the max tokens to 4096. Still while generating content from flow designer, its only ge...
Does anyone know if there is a way to change the summary with AI Search results? The customer is looking to show the first 2500 characters of the article (like we do in Zing) instead of the phrase concerning the search term.
Hello everyone, does anyone know how to redirect to the kb_article_view of the suggested and recently viewed article in the search bar using AI search? When I click the suggested article in the search bar it redirects to the form where you can edit t...
Hi,we want to train the model and deploy the model for Case sentiment analysis and Case categorization, but we couldn't able to train the model we are getting training error while train the model. even we have added required roles and enabled propert...
Can you please confirm if the Generative AI Controller/ any other AI agent part of Washington release capable of accessing/working with non ServiceNow LLMs? Thanks in advance for the response.
I have a ServiceNow Custom Scoped application that implements Incident and Change Management functionalities by inheriting those tables as a new scoped application table. I have a requirement where the clients would like to see the solution of incide...
Hi, we have a business requirement to change the icon that displays in the genius result box in AI Search. We successfully changed the icon to differentiate between indexed sources but cannot see how to do it specifically for genius results. I've att...
Hi,We have task intelligence set up for our CSM module where it predicts and autopopulates certain fields like assignment group, assigned to etcWe want to apply task intelligence only to cases that come via email. Any help would be appreciated on how...
Hi all! Our AI Search engine is currently filtering out the English stop words from German language queries. Do you have any experience with this? How could we solve the problem? Thanks in advanceTonja
What are the best input field and output field to get the best accuracy level of the output? I want to predict the resolution time of the Incidents. So, please tell me the best input fields to get the best accuracy level. Best regardsSurya
