The Issue Auto Resolution for HR application uses artificial intelligence (AI) to provide near real-time responses to your employee's routine inquiries. By using the Issue Auto Resolution for HR application, your employees can ask for help through request channels. They can then receive recommendations for their requests through the response channels. The Issue Auto Resolution application also identifies the cases that are critical or sensitive and brings them to an agent's attention for timely assistance.
The below link is a youtube video which demonstrates the following:
- How to Quick-Start Issue Auto-Resolution for HR
More information on Issue Auto-Resolution for HR can be found here .
IAR HR implementation guide can be found here.
