Quick-Start Issue Auto-Resolution for ITSM
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-10-2023 10:19 AM - edited 08-10-2023 10:27 AM
Issue Auto Resolution uses ITSM Virtual Agent to proactively resolve incidents through a conversation on the user's preferred chat channel. Proactively deflect common ITSM incidents to ITSM Virtual Agent. Initiate a conversation with an end user after they submit an incident through a non-conversational service channel, if an existing ITSM Virtual Agent conversation can resolve the issue.
- 1,274 Views
0 REPLIES 0