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Forum Posts

UI customization for Typeahead Search widget

We are implementing AI Search for our portal and using Typeahead Search widget in the homepage and portal page headers, but we also need to customize the UI of the search box and in the typeahead widget i see <sn-search-combobox> tag been used to ren...

Resolved! AI Search for catalog item not redirecting to portal view

Hi, When i search for catalog item in search bar, i try to open the catalog item from search results, it does not open the portal view ,insted some form view.in the url'https://dev166936.service-now.com/esc?id=form&table=sc_cat_item&sys_id=xxxxxxxxxx...

dev46 by Tera Contributor
  • 4925 Views
  • 9 replies
  • 13 helpfuls

Resolved! Configure AI search to default to english typo handling

Hi,We've enabled AI search on our instance, and the typo handling works great when the user's language is English. However our portal is available in Norwegian and Brazilian Portugese also. When user changes to one of those languages, typo handling d...

odahum by Tera Contributor
  • 942 Views
  • 2 replies
  • 0 helpfuls

Document Intelligence and Catalog Item Assistance

I am utilizing the Document Intelligence feature with the goal of extracting PDF invoices into a catalog item.I have created the Use Case, but I am unsure which table should store the extracted values for my specific catalog item, 'Submit Invoice.'Ou...

shayna by Tera Contributor
  • 880 Views
  • 2 replies
  • 0 helpfuls

Ai search on knowledge search

HiWe are using knowledge search in knowledge page .And the portal is enabled AI search.How to enable the AI search for knowledge search?Otherwise we have to filter certain article in knowledge page how to achieve this?

NeethuD by Tera Contributor
  • 463 Views
  • 4 replies
  • 0 helpfuls