I'm using a classification definition to predict the Supporting Service of all incidents newly opened via email or self-service. I'm also using a Flow to get this prediction and assign the Supporting Service for the incident accordingly. When I test ...
I am working with Service Operations Workspace (SOW) and need help configuring the global search bar behavior.Requirement:When an agent types a Configuration Item (CI) name in the SOW search bar, the search should return all related records, specific...
I have tried using a different flow to create a new document process. It did create the process but when I look at the Test Output in the Now Assist DocIntel page it stuck at setup:The flow I created for the second run: Any pointers?
Hi All, I have a service portal that is pointing to an AI search application. I have configured different sort options as part of the search application. But when I search in the portal and I get the search results page I do not see the sort option...
Hi Team,One of my clients is looking to enhance AI search in their ESC portal so that, if a catalog item is misspelled, it suggests an alternative (e.g., ‘Did you mean hardware?’). Is this something we can implement?Thank you.
My classification solution is trying to predict assignment group. I'm creating a flow and the sample flow in docs.servicenow.com suggest using a confidence condition. If confidence is above 50% then use the predicted value. My question is how this c...
If we create manual tickets and save the PI kicks in and amend the categories if necessary. We have the fields set as required so we need to ensure these are filled in.If a ticket comes in via email these fields are not populated. Ticket is then up...
tell any one for few imp tables in servicenow , when we train the model to predict the which values needs which inputs fields for example INCIDENT 1. for category - short_description , description2. assignment group - short_description , priority , i...
I have a colleague who has used this table as part of his business catalogue and this needs to be searchable on the portal. I know CMDB.ci.business_app is an excluded table but is there any way I can get around this?
Hi Everyone, Just like record producer configuration we have module to configure ai search for record producer, do we have a way to configure ai search for catalog item. I want to show related articles on catalog item using ai search but not able to ...
We recently installed Patch 11 for Yokohama and have used Task Intelligence for a while now.With the Patch 11, this annoying message appears in the SOW when creating an incident.The team closes the message, populates the two fields mentioned using th...
Hi all,The last time we retrained PI on our instances was a couple of years ago. Do I need to exclude the classes before I retrain PI ? Thanks
We recently migrated from Zing to AI Search in our dev instance. I noticed that AI Search no longer presents the "recently searched" terms in the preview that pops up below the global search box. AI Search also does not show "recently viewed" in th...
We are using the Exernal Content Connector for SharePoint Online.We are receiving an error message on the 'Connector Details' tab when we try to connect to SharePoint Online.This is the error message.AADSTS50027: JWT token is invalid or malformed. Tr...
I am Anmol, an AI manager at Sugarlab AI, and after long-term observation of AI generator performance across different platforms, I keep returning to the same unresolved questions. Do Most Platforms Optimize for Demos Rather Than Durability?Initial o...