Hi, We have just implemented Predictive Intelligence to predict assignment groups and would like to measure the solution's effectiveness. Other than manually engaging agents and reviewing reassignment data from cases, are there any reports that can b...
Hello,I've implemented a ML solution but it is not appearing in the filter for the Prediction Results dashboard. How can I enable it?
Hi Experts, We are currently encountering issue for Record Producers, we already have the Field Settings and Mappings like what was suggested on this Solved: Re: AI Search results not displaying the Short des... - ServiceNow Community and the short_d...
Hey there! I'm Ajay Hinduja. Born in Punjab, India, and now living in Geneva, Switzerland (Swiss). I am currently trying to enable AI Search within Virtual Agent and possibly extend it to some custom portals we’ve built. Has anyone here done this be...
Hi All, Has anyone implemented the Similar Incidents UI action based on Predictive Intelligence output. Thanks,
The recommendation are not working on the system incident for task intelligence but the auto filling of the fields such as category and subcategory are getting predicted Can I know how should I fix this where I want a recommendation for those fields ...
Hi everyone,I’m Ajay Hinduja, Geneva, Switzerland (Swiss) working on implementing AI-driven solutions within our ServiceNow environment to better align with internal business processes.We’re currently exploring ways to customize Virtual Agent convers...
Where is Form Context Menu
I’ve built a classification solution that predicts category, subcategory, case type, and assignment group. This solution works perfectly for Team A.Now, I’ve created a separate implementation of the same solution for Team B. Under the Classic UI, eve...
Customer is looking to implement Predictive intelligence but the exisitng data is improper and not clean.Ex - not all the incidents are properly categorized. For few incidents, category itself is not set. etc. How can we use Predictive intelligence/T...
Hi everyone, I have a problem. I need to create an agent that has an external knowledge base (2 documents of around 500 pages each) where it should retrieve the information necessary for output. How can I create a repository to upload the documents ...
Hello! I created a UI Action on the INC. called 'Create New Hardware Request', which brings users to the New Hardware Request Order Guide. Within that order guide, we have three catalog items that share the same fields that I want to pass from the IN...
I have configured the action on the task intelligence model and mapped the fields to predict on the user service once the incident is submitted but on the user service field its not predicting the services once the ticket is submitted
Is there an option to get search results from SharePoint and integrate them into ServiceNow without using a subscription-based plugin like the SharePoint Connector? I can fetch the data from SharePoint using REST messages, and if needed, I can use fl...
Hi,As part of the Predictive Intelligence for Change Management plugin, there is a table that is included for 'PI Template Candidates' (std_change_template_candidate), in addition to a pre-defined Clustering Solution Definition for 'STD Change Templa...
