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Resolved! Configure AI search to default to english typo handling

Hi,We've enabled AI search on our instance, and the typo handling works great when the user's language is English. However our portal is available in Norwegian and Brazilian Portugese also. When user changes to one of those languages, typo handling d...

odahum by Tera Contributor
  • 885 Views
  • 2 replies
  • 0 helpfuls

Document Intelligence and Catalog Item Assistance

I am utilizing the Document Intelligence feature with the goal of extracting PDF invoices into a catalog item.I have created the Use Case, but I am unsure which table should store the extracted values for my specific catalog item, 'Submit Invoice.'Ou...

shayna by Tera Contributor
  • 759 Views
  • 2 replies
  • 0 helpfuls

Ai search on knowledge search

HiWe are using knowledge search in knowledge page .And the portal is enabled AI search.How to enable the AI search for knowledge search?Otherwise we have to filter certain article in knowledge page how to achieve this?

NeethuD by Tera Contributor
  • 431 Views
  • 4 replies
  • 0 helpfuls

NOW Assist Resolution Notes - agent names

Hi all,We are currently working towards implementing NOW Assist resolution generation for incidents.  We have noticed that the notes often include the full name (first and second name) of individuals that worked on the ticket.  We don't share full na...

atlawson by Tera Contributor
  • 392 Views
  • 3 replies
  • 0 helpfuls

AI Search issue

Hi,I have an issue in IA search, when i try to search for example adobeacrobat (without space) i didn't get any result, but when i search adobe acrobat with space i have result, did some one know how to fix that. Thank in advance

mouradhadj- by Tera Contributor
  • 695 Views
  • 4 replies
  • 0 helpfuls
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